Privacy Policy

This Privacy Policy explains how Happy Smart Care Co., LTD., operating Happy Pet Hospital, collects, uses, and protects personal data through this website and our LINE-based reservation channels.

We handle personal data in accordance with applicable law, including Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA").

1. Personal Data We Collect

When you contact us or request a reservation, we may collect:

• owner or contact name;
• phone number;
• email address;
• LINE-related information you provide or authorize us to receive;
• pet name, species, and breed;
• appointment branch, requested date, and requested time;
• general reservation details such as the reason for the visit or symptoms you choose to provide.

We do not collect online payment information through this website.

2. How We Collect Personal Data

We collect personal data when you:

• submit a reservation inquiry or contact form;
• use LINE login or communicate with us through LINE for reservation-related purposes;
• contact us by phone, email, or website features;
• use the website, where limited technical data may be collected through cookies and analytics tools.

3. Purpose of Processing

We use personal data to:

• receive and manage reservation inquiries;
• confirm, update, or follow up on appointment requests;
• identify customers returning through LINE-based reservation services;
• respond to service inquiries and customer support requests;
• maintain website security and basic service operations;
• analyze website traffic and improve user experience through Google Analytics.

We do not use your personal data for marketing campaigns, promotional mailing lists, or direct advertising.

4. Legal Basis

We process personal data on the following bases, as applicable:

• to take steps at your request before providing services or confirming an appointment;
• for our legitimate interests in operating, securing, and improving the website and reservation workflow;
• where required, based on your consent.

5. Cookies and Analytics

This website uses cookies or similar technologies that are necessary for basic operation and analytics. We use Google Analytics to understand website traffic and usage patterns.

Google Analytics may collect technical information such as IP address, browser type, device information, and interaction data. This helps us improve site performance and customer experience.

6. Disclosure of Personal Data

We do not sell your personal data and do not disclose it to unrelated third parties for marketing purposes.

We may disclose personal data only when necessary to comply with law, legal process, or a valid request from competent authorities.

7. Data Retention

Reservation inquiry data is retained for up to 6 months, unless a longer period is required by law or necessary to resolve an active service issue, dispute, or compliance matter.

8. Security Measures

We use reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or loss.

However, no online transmission or storage system can be guaranteed to be completely secure, and you should use online services with appropriate caution.

9. Your Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal data, or to object to or restrict certain processing.

To exercise these rights, please contact us using the details below.

10. Contact Information

Data Controller
Happy Smart Care Co., LTD.
750 Sukhumvit 30/1 Rd., Khlong Tan Subdistrict, Khlong Toei district, Bangkok 10110

Email: info@happypet-hospital.com
Phone: 098-886-0687
Website: https://happypet-hospital.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this website and will become effective when posted.