Question 1

What are Happy Pet Hospital's operating hours?

Accepted Answer

Happy Pet Hospital operates 24 hours a day, 7 days a week, ensuring uninterrupted access to veterinary care. Grooming services are available daily from 08:00 to 19:00, while pet transportation (pet taxi) services operate from 09:00 to 21:00.

Question 2

Where is Happy Pet Hospital located? How do I get there?

Accepted Answer

Happy Pet Hospital has 2 convenient locations in Bangkok. Sukhumvit Branch: Located on Sukhumvit 30/1, between BTS Thonglor and BTS Phrom Phong. You can easily reach us by BTS and walk a few minutes, or come by car (parking available). Ratchada Branch: Located in the Ratchadaphisek area, easily accessible by car, taxi, or ride-hailing services. We are open 24 hours at both branches.

Question 3

Do you offer multilingual services? What languages do your staff speak?

Accepted Answer

Yes, we do offer multilingual support for our international clients. Our team can communicate in Thai and English, and we also provide support in Korean to ensure smooth communication for pet owners from different countries.

Question 4

Is parking available at the hospital?

Accepted Answer

Yes, parking is available at our hospital.

Question 5

How do I make an appointment? Can I book online?

Accepted Answer

You can make an appointment with us in several convenient ways. Call us directly to book an appointment or make inquiries. Chat with us via LINE Official Account for quick assistance. We also accept walk-in visits, especially for emergencies, as we are open 24 hours at both branches. If you prefer online booking, some services (such as grooming) may be available through partner platforms, or you can contact us directly to schedule your visit.

Question 6

Do you treat all types of pets (dogs, cats, exotic animals)?

Accepted Answer

Currently, Happy Pet Hospital primarily provides care for dogs and cats. However, the hospital has plans to expand services to include exotic animals in the near future, ensuring a broader range of veterinary care for all types of pets.

Question 7

How much does a general health checkup cost for dogs and cats?

Accepted Answer

We provide comprehensive health check-up services tailored to each pet's age, life stage, and specific health condition. Our goal is to support preventive care and enable early detection of potential health issues at every stage of life.

Question 8

What are the Basic Health Check-Up Packages?

Accepted Answer

Our basic packages are designed for puppies and kittens, newly adopted or newly arrived pets, and pets at different life stages. The "Happy New Friend" package starts at 1,450 THB and includes physical examination, eye and ear inspection, and basic oral examination, plus disease screening tests (Parvo/Corona for dogs, FPV/FIV/FeLV for cats).

Question 9

What is the Starter Package for puppies and kittens?

Accepted Answer

For young pets, we offer a comprehensive "Starter Package" designed to cover all essential early-life healthcare needs. This package includes complete core vaccination program, microchip implantation for permanent identification, basic health check-up at each visit, and veterinary consultation and nursing care. All professional fees are included. Total Package Price: 2,590 THB.

Question 10

What are the Life-Stage Health Check-Up Packages?

Accepted Answer

We offer structured health check-up packages based on the pet's age: Size S (less than 1 year), Size M (1-3 years), Size L (4-7 years), Size XL (over 7 years). Each package is carefully designed to include age-appropriate diagnostic parameters. Pricing ranges from 1,000 to 4,500 THB, depending on the package and included services.

Question 11

What about Senior Health Check-Ups?

Accepted Answer

For senior pets, we provide comprehensive packages: "Senior Happy Dog" and "Senior Happy Cat". These packages are specifically designed to address the increased risk of heart disease and degenerative conditions in aging pets. The program includes echocardiogram (heart ultrasound), X-ray examination, electrocardiogram (ECG), comprehensive blood testing, and viral and blood parasite screening. This all senior health assessment is priced at 5,490 THB.

Question 12

What is the Eye Check Package?

Accepted Answer

Eye health check for dogs and cats includes tear production test, corneal staining, eye pressure test, and retinal examination. Includes specialist veterinarian and nursing fees. Price: 990 THB.

Question 13

What is the price of dog/cat vaccination?

Accepted Answer

Cat Vaccines: PureVax Feline 4-RCCP (Feline combination vaccine) - 450 THB, Nobivac 1-HCPCH (Feline combination vaccine) - 450 THB. Dog Vaccines: Vanguard HTLP 5/L (5-in-1 canine combination vaccine) - 450 THB. Rabies Vaccines: Rabisin, Defensor, Nobivac - 250 THB each. **A service fee of 150 THB (doctor and nurse fee) is not included in the above prices.

Question 14

How much does spaying/neutering cost?

Accepted Answer

The cost varies depending on the species and body weight. Cat: Male 6,000 THB, Female 7,500 THB (all weights). Dog: <5 kg Male 9,100/Female 9,750, 5-10 kg Male 10,400/Female 11,050, 10-20 kg Male 11,050/Female 12,350, 20-30 kg Male 11,700/Female 14,300, >30 kg Male 12,350/Female 15,600.

Question 15

What is the Cat Spay & Neuter Package?

Accepted Answer

Cat Spay & Neuter with one clear price and no extra charges. Female cat: 7,500 THB, Male cat: 6,000 THB. Conditions: Up to 3 years old with no underlying medical conditions, weight not exceeding 5 kg, excludes pedigree cats, not applicable for cats with uterine or testicular abnormalities.

Question 16

What is the Post-Spay/Neuter Boarding Package?

Accepted Answer

1-day boarding: 650 THB, 3-day boarding (1 wound dressing): 2,000 THB, 7-day boarding (1 wound dressing + suture removal): 4,000 THB. Package prices include the IPD recovery room, nursing care (NF), and veterinary examinations (VF). Food and cat litter are not included.

Question 17

What payment methods do you accept?

Accepted Answer

We accept a variety of convenient payment methods: Cash (Thai Baht), Credit Cards, QR payment. If you have any specific payment preferences or need assistance, please feel free to let us know.

Question 18

Are there additional fees for emergency or after-hours visits?

Accepted Answer

Veterinary and nursing service fees are determined based on the time of service. Daytime: Veterinarian Fee starting from 100 THB, up to 300 THB at night. Nursing Fee starting from 50 THB, up to 120 THB at night. Nighttime Service Fees are adjusted starting from 10:30 PM. All medical services and item prices remain unchanged regardless of the service time. Only professional (doctor and nurse) fees may vary.

Question 19

What is the Pet Taxi promotion?

Accepted Answer

Free Pet Taxi service for 1 trip (choose either pick-up or drop-off), within a distance of up to 10 km. Limited to 5 cases per day. Please inform us in advance to reserve a slot.

Question 20

What are the Pet Hotel boarding discounts?

Accepted Answer

Stay 5 days get 10% off, Stay 10 days get 15% off, Stay 20 days get 25% off. Terms: Stay days can be split with minimum 5 days per stay. Full payment required in advance. Cannot be combined with other promotions.

Question 21

What are the grooming discounts?

Accepted Answer

Discounts at each visit: 2nd visit 10% off, 4th visit 15% off, 6th visit 20% off, 8th visit 25% off, complete 10 visits get up to 30% off. Terms: Fees based on pet's actual weight on service date. One coupon per pet. Cannot be combined with other promotions.

Question 22

Do you provide 24-hour emergency veterinary care?

Accepted Answer

Yes, we provide 24-hour emergency veterinary services, including both inpatient and outpatient care. Our facility is fully staffed at all times to ensure continuous monitoring, prompt treatment, and comprehensive medical support.

Question 23

What should I do if my pet has an emergency at night?

Accepted Answer

If your pet has an emergency at night, please bring them to our hospital immediately. We are open 24 hours at both branches, and our veterinary team is available to handle emergency cases at any time. No appointment is needed for emergencies - you can walk in directly. If possible, you may call or message us in advance so we can prepare for your arrival.

Question 24

What are the signs that my pet needs emergency care?

Accepted Answer

Signs include: Difficulty breathing or choking, Severe lethargy or unconsciousness, Continuous vomiting or diarrhea (especially with blood), Seizures or loss of balance, Bleeding that does not stop, Ingestion of toxic substances or foreign objects, Severe pain, crying, or sudden behavior changes, Inability to urinate or defecate. If you are unsure, it is always safer to have your pet checked as soon as possible. We are open 24 hours.

Question 25

Can I call ahead before bringing my pet to the emergency room?

Accepted Answer

Yes, pet parents are encouraged to call ahead before arriving at the emergency room. This allows our medical team to prepare in advance, ensuring prompt and efficient care. However, walk-in emergency cases are always welcome.

Question 26

Can I visit the hospital without an appointment?

Accepted Answer

Yes, you are welcome to visit our hospital without an appointment. However, we recommend making an appointment in advance to reduce waiting time and ensure the best service. For emergency cases, you can walk in at any time, as we are open 24 hours at both branches.

Question 27

What should I bring for my pet's first visit?

Accepted Answer

Pet parents are encouraged to bring their pet's vaccination records, previous medical history, and any relevant documents. Information regarding current medications, dietary habits, and recent symptoms is also recommended.

Question 28

What happens during my pet's first examination?

Accepted Answer

During the initial examination, the veterinarian will conduct a comprehensive physical assessment of the pet, review its medical history, and discuss any concerns with the pet parent. Based on the findings, diagnostic tests or treatment plans may be recommended.

Question 29

Do I need to bring my pet's previous medical records?

Accepted Answer

For ongoing care or cases requiring additional diagnosis from another veterinary facility, bringing your pet's previous medical records is highly recommended. It ensures accurate diagnosis, continuity of care, helps avoid duplicate tests, and reduces unnecessary costs.

Question 30

How long does a typical first visit take?

Accepted Answer

A typical first visit usually lasts between 30 to 60 minutes, depending on the complexity of your pet's health needs and the specific services requested.

Question 31

What vaccinations does my puppy/kitten need and when?

Accepted Answer

Dog Vaccinations Program: 6 weeks - Health check-up, 8 weeks - Combined vaccine (1st): CDV, CAV-2, Parainfluenza, CPV, Leptospirosis, 12 weeks - Combined vaccine (2nd) + Rabies vaccine (1st), 16 weeks - Combined vaccine (3rd, annual booster) + Rabies vaccine (2nd), Annual - All vaccines (booster). Cat Vaccinations Program: 6 weeks - Health check-up, 8 weeks - Combined vaccine (1st): Feline Panleukopenia, Rhinotracheitis, Calicivirus, 10 weeks - Feline leukemia vaccine (1st), 12 weeks - Combined vaccine (2nd) + Rabies vaccine (1st), 14 weeks - Feline leukemia vaccine (2nd), 16 weeks - Combined vaccine (3rd) + Rabies vaccine (2nd), Annual - All vaccines (booster).

Question 32

Do you offer pet grooming services? What's included?

Accepted Answer

Yes, we offer professional pet grooming services at both our Sukhumvit and Ratchada branches. Our services include bathing, drying, brushing, hair trimming, nail trimming, ear cleaning, and basic hygiene care. We also offer spa treatments to keep your pet's coat soft, clean, and shiny.

Question 33

Can you describe your luxury pet hotel and boarding services?

Accepted Answer

We offer a luxury pet hotel designed for your pet's comfort, safety, and stress-free stay. Our facilities include clean, air-conditioned private rooms, 24-hour professional care, daily cleaning, and structured feeding and playtime schedules. Pets can enjoy indoor and outdoor play areas, with separate spaces for cats. With 24-hour live camera access and daily updates, you can stay connected at all times.

Question 34

Do you provide pet transportation/taxi service?

Accepted Answer

Yes, we offer a pet transportation (pet taxi) service. Our service includes pick-up and drop-off for hospital visits, grooming appointments, and pet hotel stays. Your pet will be transported safely and comfortably by our trained staff. We recommend booking in advance to ensure availability.

Question 35

What dental care services do you offer for pets?

Accepted Answer

We offer a comprehensive range of dental care services including professional tooth brushing (as part of grooming), specialized oral and dental examinations, dental scaling, X-rays, tooth extractions, and oral tumor removal.

Question 36

Do you perform surgery? What types of surgery are available?

Accepted Answer

Yes, Happy Pet Hospital provides a wide range of surgical services including routine procedures (spaying and neutering), as well as advanced surgeries including soft tissue surgery, orthopedic procedures, dental surgery, and tumor removals. All supported by anesthesia administered by specialists with continuous monitoring.

Question 37

Do you offer microchipping for pets?

Accepted Answer

Yes, Happy Pet Hospital provides microchipping services for pets, including the issuance of official documentation required for international travel. We collaborate with trusted partner companies that supply high-quality, standardized microchips.

Question 38

Can you issue health certificates for international pet travel?

Accepted Answer

Yes, we can provide health certificates for international pet travel. Our services include administering necessary tests, the rabies titer test, guiding through country-specific regulations, and coordinating with qualified laboratories including European labs. With our comprehensive support, pet relocation becomes smooth, safe, and fully compliant.

Question 39

Do you offer specialized care (cardiology, ophthalmology, dermatology, orthopedics)?

Accepted Answer

Yes, Happy Pet Hospital provides specialized veterinary care across multiple disciplines, including cardiology, ophthalmology, dermatology, orthopedics, and diagnostic radiology (X-ray, ultrasound, CT scan). Our team of experienced specialists ensures expert, individualized diagnosis and treatment.

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