TH/EN/KO

24시간 연중무휴 운영

HAPPYPET HOSPITAL

TH/EN/KO

24시간 연중무휴 운영

HAPPYPET HOSPITAL

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Privacy Policy

Last updated: December 12, 2024

Happypet Hospital (“Website”, “We”, “Us”) recognizes the importance of protecting personal data and other information relating to users (“Customers” or “You”).

This Privacy Policy (“Policy”) has been prepared to explain how we collect, use, disclose, and otherwise process personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) and other applicable laws. We are committed to transparency, accountability, and the lawful handling of personal data.

1. Collection of Personal Data

“Personal Data” means any information relating to an individual that enables the identification of such individual, whether directly or indirectly. We collect personal data only when necessary and use it strictly for the purposes stated in this Policy.

Types of Personal Data Collected

Personal Identifiable Information

Full name
Gender
Age
Date of birth
Identification number
Photograph

Contact Information

Mailing address
Email address
Telephone number (home or mobile)
Social media accounts (e.g. LINE ID, Facebook account/ID, Google ID)

Financial Information

Credit or debit card information (cardholder name, card number, expiration date, issuing bank)
Bank account details
Tax invoices or receipts

Technical Information

IP address
MAC address
Session ID and website usage logs
Browser type and version

2. Sources of Personal Data

We may collect your personal data through the following channels:

3.1 Direct Collection from You

When you register as a member through forms (online or offline)
When you purchase products or services
When you submit information through contact forms
When you post content or comments on the Website
When you contact us for inquiries, feedback, or support
When you subscribe to news, updates, or promotional communications

3.2 Automatic Collection

When you access or use the Website through cookies or similar technologies
When you use our services, including device-related information such as IP address and MAC address

3.3 Collection from External Sources

From third parties who are legally authorized or have obtained your consent to disclose personal data to us for service provision or related business activities

3. Legal Basis for Processing Personal Data

We process personal data under the following legal bases:

Legal Basis	Description
Performance of Contract	To perform obligations under contracts between you and Happypet Hospital, including payment processing and delivery of products or services
Consent	When required by law, we will obtain your consent prior to collecting, using, or disclosing personal data, including for marketing, promotional activities, and sensitive personal data

4. Purpose of Data Collection and Use

Purpose	Description
Website and service operation	Order processing, service delivery, returns, and exchanges
Customer support	Responding to inquiries, updating customer information, handling complaints or rights requests
Service improvement	Analysis and development of products and services
Marketing and promotions	Sending promotions, discounts, and special offers via email, SMS, or mail (with your explicit consent)
Data analytics	Market research and customer behavior analysis
Legal compliance and security	Preventing, detecting, and investigating unlawful or fraudulent activities

We may share aggregated or anonymized data that does not identify individuals for business analysis, marketing, or performance evaluation purposes.

5. Disclosure of Personal Data to Third Parties

We may disclose personal data to third parties only as necessary and in accordance with the law, including:

Transportation and delivery service providers
Payment service providers
Data analytics and market research providers
Government authorities, regulators, or law enforcement agencies acting under legal authority

6. Data Retention Period

We will retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws. When personal data is no longer necessary, it will be securely deleted, destroyed, or anonymized.

7. Security Measures

Happypet Hospital implements appropriate technical and organizational security measures to protect personal data against loss, unauthorized access, misuse, alteration, or disclosure.

We use SSL (Secure Socket Layer) encryption certified by a recognized Certificate Authority (CA) to safeguard sensitive data such as personal information, passwords, and payment details.

8. Rights of Data Subjects

You have the following rights under the PDPA:

Right to withdraw consent at any time
Right of access to your personal data
Right to rectification of inaccurate or incomplete data
Right to erasure or anonymization of personal data
Right to restriction of processing
Right to data portability
Right to object to the processing of personal data

Please note that exercising certain rights may affect the availability of some services.

To exercise your rights, contact us at:
Email: info@happypet-hospital.com
Phone: 098-886-0687

We will respond within 30 days from receipt of your request.

9. External Website Links

The Website may contain links to third-party websites. Happypet Hospital is not responsible for the privacy practices or security of external websites. You are advised to review their privacy policies separately.

10. Refusal to Provide Consent

You may refuse to provide consent for certain data processing activities. However, refusal may limit our ability to provide certain services or reduce service convenience.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws or business practices. The updated version will be published on the Website.

12. Contact Information

Data Controller
Happypet Hospital
750 Sukhumvit 30/1 Rd. Khlong Tan Subdistrict, Khlong Toei district, Bangkok 10110

Email: info@happypet-hospital.com
Phone: 098-886-0687
Website: https://happypet-hospital.com

13. Account Deletion

You may request deletion of your user account at any time by emailing info@happypet-hospital.com. Upon deletion, your personal data stored on our servers will be permanently removed and cannot be recovered.

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